upskill-remote-expert-1620 Upskill

Double Vision: AR Tool Puts Best Workers in Two Places at Once

Connecting a remote expert to assets in need, one of many reasons industry leaders are choosing augmented reality, could be just the thing to solve many of your workforce troubles.

Have you ever had that one engineer or technician who you always need in several places at the same? And have you been tempted to pluck a hair or two from said employee in an effort to clone them? Of course you have, because every business has that one worker who knows how to put out every fire and fix every problem. The issue is that there’s usually only one. And what’s this? They’re about to retire?

Oh, holy shift+ [8, 5, 3, 1, 8].

Don’t worry just yet. Upskill’s recent acquisition of SaaS provider Pristine seeks to alleviate this problem. By combining its comprehensive AR platform Skylight with Pristine’s cloud-based remote expert solution, Eyesight, Upskill has found the ultimate way to put your best worker where you need them.

It will be explained in an hour-long webinar hosted by Upskill, “Powering Your People with AR,” on June 6 at 1 p.m. ET, which you can register by clicking HERE.

The hosts of the webinar, Aaron Tate, Upskill’s VP of customer solutions, and Chris Delvizis, senior director of product will cover how wearables impact operations, introduce compelling use cases in manufacturing, logistics, and field service, and who is currently deploying the tech.

Here’s a preview of what the webinar will cover:

While Skylight already had a remote expert, or “see what I see” feature, it’s the primary mission of EyeSight. Like iOS Facetime or Skype, it’s an audio/ video communication method that allows an experienced technician to guide or instruct a more novice worker through a task or repair from another room or continent. This can be done through a tablet or other mobile smart device, but smartglasses are best for a field worker to keep their hands free for the actual jo

EyeSight include a zoom feature that can be activated by the offsite party, and the ability to take and annotate snapshots. So now the visual data remote experts receive are more rich, and it’s easier for them to mark down with a stylus any points of interest, as opposed to verbally leading them, a far less direct method.


EyeSight allows for a remote expert to take a snapshot from the streaming video and mark spots of interest for the field worker.

For a lot of customers, even bigger enterprises, the see-what-I-see component is an easier place to start while they are figuring out some of the other features that require a deeper integration.

One of these companies is Coco-Cola Co. New CEO James Quincey, who took over May 1, has made innovation a priority, seeking to drop efficiencies and driving cost reductions through digital technology to make up for a decline in sugary drink sales.

Coke has worked with Pristine to deploy an AR solution for a severe geographic problem. Much of Coke’s bottling equipment is made in Europe. If something breaks down at the Memphis bottling facility and on-site troubleshooting fails, a specialist may have to fly over from Germany.

Assuming something broke down today, the quickest flight would cost around $1,400 and take 13 hours, according to a quick Google Flights search. But that’s not the worst of it.

“Obviously there’s a travel expense with the flights and hotels, but the bigger impact is the downtime itself,” Delvizis says. “Having a production line down can be extremely costly — thousands of dollars a minute — so every second counts.”

Using EyeSight, a Coke repair tech can don a pair of smartglasses and instantly connect to someone at the overseas supplier who can see exactly what’s wrong and how to get the equipment, and production, up and running again.


A Coca-Cola technician at an American bottling plant uses smartglasses aided with Pristine's EyeSight to communicate with a remote expert.

Another less immediate use of Skylight is its ability to transcend space and time. Its video record feature allows companies to bottle up its “tribal knowledge”, Tate says.

So now that experienced veteran worker can record a POV video that demonstrates the correct way to perform a lockout/tagout, and whoever needs to do it in the future can refer to that method.

For one undisclosed medical device manufacturer Upskill worked with, this could not have come at a better time.

“Fifty percent of their workforce will be at retirement age by 2020,” Tate says. “Now they can take these videos and start training and transitioning the younger workforce.”

One thing not to overlook is how Millennials and younger have grown up with YouTube, so they are conditioned to learn via video, not some gruff short timer who may or may not have the patience to teach them. And likewise, a busy Boomer with dozens of responsibilities needn’t waste precious time re-explaining something that should just be common sense.

“I haven’t memorized how to go through the wheel well to take the headlights out of my Subaru,” Tate says. “I can go on a video and watch it quickly and know how to do it.”

For more, don’t forget to sign up for the webinar.

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