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Digital, Virtual, and Field Services to Support Plant Restarts

June 24, 2020
ABB Robotics launched a portfolio of services and products to help businesses restart production lines that may have been idle for weeks or months during the COVID-19 pandemic.

ABB Robotics launched a special package of digital solutions as well as virtual and field-service support initiatives to help businesses restart production lines that may have been idle for weeks or months during the COVID-19 pandemic. As well as helping customers to troubleshoot and fix issues related to robots and operations lying dormant, the offer includes several ABBdigital tools to help customers optimize processes and be more proactive in maintenance activities, which will help reduce costs in both maintenance and production areas.

ABB also is supporting customers with a virtual consultation and audit to help identify issues and support needed and delivery of spare parts to ensure customers have the correct part in stock for a quick and effective restart to production and to minimize risks in the restart process.

Alternatively, old controllers or manipulators can be upgraded to extend the life of installed robots.

“As manufacturing and production begins to ramp up, we want to ensure the restart is as smooth and efficient as possible. In addition to virtual training, field service teams, and spare parts, we can help customers remotely monitor, troubleshoot, and optimize entire robot fleets via ABB Ability Connected Services,” explained Sami Atiya, president of ABB’s Robotics and Discrete Automation business. “Our digital solutions and tools can help to ensure maximum performance and avoid unplanned downtime during this critical period for the world economy.”

ABB Ability Connected Services is aremote-monitoring service overseeing the health and performance of more than 9,000 robots in over 1,000 factories worldwide.

All OmniCore-enabled ABB robots come ready to be connected to ABB Ability Connected Services, wirelessly or hard-wired, while older robots can be retrofitted with a Service Box to access connected services.

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