For all FPT Industrial engine users, MyFPT places all the data, user's manuals, and service schedules for FPT Industrial engines and machinery equipped with the brand's engines, literally in the hands of the user, as well as provides the operating status of the power unit in real-time (such as the RPM, temperature, consumption, etc.) and it lets you request assistance with a simple “tap”.
MyFPT offers two types of service: connected and not connected. The latter includes all engine data, such as technical and specific information on emissions, complete technical documentation with user and service manuals, and a section dedicated to replacement parts, detailing the most frequently replaced parts. From the non-connected services section you can also contact the FPT Industrial Customer Center to request assistance or information on the engine, as well as find the nearest dealer.
The services provided when connected, using a Bluetooth dongle connected to the engine diagnostics socket, enable the customer to monitor the operation and status of all their registered FPT engines in real time. In fact, the customer can view “live” data relative to engine RPM, operating temperature, fluid levels, and fuel consumption. Any anomaly is immediately detected, and the relative codes are sent directly to the Customer Center in order to reduce diagnostics times. In fact, the customer can follow the correct procedure to get back to operation as quickly as possible, where necessary activating the assistance service.
Launched in July 2020 on the App Store for smartphones with iOS and Android technology, it is now available in new markets and with new connected features. MyFPT enriches the range of post-sales services FPT Industrial offers its customers, significantly facilitating the work and lives of those who need to constantly monitor a high number of engines simultaneously, such as fleet managers.
MyFPT is free, but users must register in order to take advantage of the services and to have all their FPT Industrial engines constantly monitored. The Bluetooth dongle, required to access the connected services, is available for purchase through the FPT Dealer Network. The Dongle is available in 25 countries: Albania, Andorra, Austria, Brazil, Belgium, Bulgary, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherland, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom, and USA.