Syncron Service Cloud Gets Major Upgrades

Sept. 11, 2020

Syncron announced enhancements to the Syncron Service Cloud including Syncron Inventory 20.1 and Price 20.2, the company’s latest releases. These solutions help OEMs improve financial performance and liquidity, minimize service parts supply chain disruption, and retain existing customers.


The Syncron Service Cloud delivers the enhanced capabilities that OEMs need to optimize the performance of their aftersales businesses and will help them find additional revenue and profit opportunities.


New capabilities announced in the latest Syncron Service Cloud release include:

  • Connected Inventory: Incorporating IoT data from connected products in Syncron Inventory enables the solution to leverage the understanding of where, how, and which products are being used in the field to predict future consumption of parts, components, and consumables. For the first time, OEMs can move from reactive to proactive parts forecasting and replenishment planning. This results in improved parts availability, and consequently, increased parts sales and better customer experiences.
  • Planned Event Management (PEM): Consumption of service parts can, at a high level, be split into two categories: Unpredictable demand from product or part failures, and predictable demand from planned maintenance or repair events. PEM combines the planning for these two distinct demand streams. It ensures OEMs that the first line of support, like the field technician or dealership, can secure the availability of the required parts for an event without having to keep unnecessary safety stock. At the same time, it provides upstream locations with an early and more accurate demand signal. The result is smoother and more predictable planning, and ultimately less product downtime at a lower total cost to the entire parts network.
  • Simulation Center: When considering changes to complex global parts supply networks, it is traditionally challenging to predict the financial and logistical impacts before taking the final decisions. The Simulation Center provides OEMs with unprecedented and invaluable decision support. OEMs can now take the proposed changes, “travel back in time” and re-run history to see what the outcomes would have been based on the real historical data. You can run several different scenarios and compare the outcomes before approving and putting changes into production.
  • Syncron Insights: With the risk of volatile demand in current markets, having flexible and dynamic visibility into parts pricing has become increasingly important. Syncron Insights is a powerful new Business Intelligence solution fully integrated with Syncron Price. The reporting illuminates key hidden pricing data points on interactive customizable dashboards allowing customers to better manage key pricing activities, including price harmonization, customer pricing, segmentation, price revision simulation, root cause analysis, and overall profitability. This will enable pricing teams to quickly react to the changing market and make proactive simulations and analysis.