A Factory of One describes how you can foster a new mindset and improve your performance by applying Lean methods to your work. It translates powerful Lean tools such as visual...

Written by actual Toyota team members, One Team on All Levels is not another technical explanation of the Toyota Production System (TPS). Rather, it illustrates the culture it...

The increasing popularity of online shopping makes internet retailing a megatrend that cannot be ignored. Internet Retail Operations offers enduring insights on operational issues...

Studies indicate that on average, managers and supervisors spend a little more than 40% of their time resolving workplace conflicts. All this time adds up to a lot of headaches...

Using case studies, this book illustrates the principles, policies, and management practices used by some of the most successful companies around the world. The real-world case...

This practical reference explains how factories in advanced nations can use QRM strategy to compete with manufacturers in low-wage countries. In addition, it provides helpful ...

COSMIC Function Points: Theory and Advanced Practices supplies a cutting-edge look at current and emerging practices in the international software measurement community. The editors...