Harvard Business School Press

Boston, MA 2163


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Boston, MA 2163
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830 350
Facility Operations

Collective Genius

Dec. 1, 2015
Problems around a company’s innovation efforts typically focus on the process itself. There aren’t enough ideas, we don’t have the right creative talent, we don’t have enough ...
830 350
Facility Operations

Disrupting Digital Business

April 1, 2015
We are no longer an economy of products and services. The digital transformation demands that we focus our attention on experiences and outcomes. Business leaders and their organization...
830 350
Facility Operations

The Hidden Wealth of Customers

Dec. 3, 2012
Illustrated by numerous case studies—Salesforce.com, SAS Institute, 3M, Microsoft, and others—The Hidden Wealth of Customers shows the value some customers can have by helping...