At Michelin, putting quality first is more than a slogan.
In Michelin factories around the world, quality managers maintain absolute control over the output of every tire and every factory, according to Pete Selleck, chairman and president of Michelin North America.
Selleck noted that Michelin's quality czars pull out samples of every dimension of every tire produced and slice them up to dissect and measure their precise inner architectures.
If any tire is out of spec, the factory is given 24 hours to re-center the architecture and resume production.
"This puts our manufacturing people under a lot of pressure," Selleck told attendees at IndustryWeek's Best Plants conference in Greenville, S.C. "But because we do this, once we launch a tire, we know it will be very consistent over time."
For more, read "Michelin's Obsession with Quality"
in sister publication IndustryWeek.